Ace Relocation Systems, Inc.

I paid approximately $11,000 for an interstate move. The head mover was hostile and inappropriate during the move and tried to pressure me to sign papers that I received High valuables items when I had not even examined the delivery items. Pieces of my antique were falling off during delivery and he denied that the parts were from the antique. He refused to safely secure my inversion table and even Michelle Blake at Atlas documented that it could have killed me as head mover refused to tighten and secure it. They also were not going to fully complete the move and left obstacles and doorways blocked and left furniture unassembled. When I confronted the manager all he said was that the head mover was inappropriate and offered 300 dollars which was never sent.

There was extensive damage including property and household goods that were moved. I Filed a claim form with Ace uploading pictures and documents of damaged goods. They told me I had nine months from the date of the move to complete the claim form. They prematurely cut me off from the website claim form and I was no longer able to upload further damaged goods that I found to complete their form. I turned to the credit card company American Express who originally paid the claim and filed a dispute for several thousand dollars' worth of damage. After sending all my claim information to American Express they awarded in my favor the claim damage I asked for and Atlas is being asked to pay back a few thousand dollars.

I received an email yesterday from a person who identified themselves as an Atlas employee that was threatening me. She stated that I owed 100% of the money back and they are closing my claims and not paying for ANY of the claims despite the fact that I paid Atlas for moving insurance. They are violating their own policy by closing my claim before their policy allows and refusing to pay for ANY of the damages stating it was too late as they offered me a small amount BEFORE I had completed the claim form!

Finally, corporate show apathy towards their employee's hostile and likely illegal tactics toward their customers.

All official letters and correspondence from a company should be in a permanent form such as a PDF, NOT a live attachment that can be changed in Outlook as Chelsie Drysdale had done in her first correspondence threatening me so unprofessionally and inappropriately, I wondered if she was really from Atlas. Then a few days later she deleted the original attachment email letter she sent me, modifying the live attachment through outlook and cleaning up the email to a completely different letter. And yes, it is possible in 2022 to modify attachments sent through email AFTER they are sent. But as stated any official letter from corporate should NOT be an email live attachment that can be modified AFTER it is sent.

Move size: 4 Bedroom Home Service cost: $11000

F you're moving out of seas, I IMPLORE YOU TO NEVER USE THIS COMPANY. The crew destroyed treasured belongings and the manger, Anthony Johnson held zero accountability or a response when my family and I voiced our heartbreak and concerns. Instead, all we got back was a message from the reimbursement company so now I am implied to give this review about the San Diego Ace Relocation Systems.

Due to Covid, my husband and I had to step in & out of the apartment when the company sent at least 9 people to pack our belongings in our two bed, one bath apartment and I CANNOT stress enough how TERRIBLY THEY "PACKED" OUR BELONGINGS. The crew that packed our belongings threw glass (a coffee pot) on top of my fridge pictures, tupperware and various items in my kitchen causing me to cut my hand open upon opening the "crate" that they call boxes. It is just a paper that they throw your items into, bag them and tape it up like a gift wrap. However, they still record it as a crate in your invoice. We have had over $1500-$2,000 in damages because of the crew members who packed our belongings.

My wedding dress, my husbands Airforce Service Dress were all abruptly thrown into a box and now they are ruined from being crumbled and the mildew that accumulated in storage. My wedding tiara is also completely bent and unusable. Whoever packed the kitchen also took it upon themselves to shove spices/seasonings, hospital prescribed ibuprofen and epsom salt into the paper wrapping with my Tupperware and as a result, all of my items are bent and covered with all kinds of substances.

My pictures frames are bent, two broken, and even my dog of 13 years who recently passed away had her paw molds and old collars thrown into the bottom of wrapping paper with a handmade dream catcher, that is now bent.

The items in my bedroom were also thrown into paper and wrapped and jammed together and now bent. My jewelry stand that my wedding tiara was also thrown in and damaged WITH my tiara that was well over $100.

My husbands $700 desktop was never even wrapped throughout its shipment and is completely broken. Even his motorcycle helmet is badly scratched. Our main coffee table was disassembled and the parts to reassemble were not given or packed. Two of my lampshades were bent and disfigured.

When unpacking the kitchen dishware and other fragile items, our heavy 5lb cast iron skillet was placed haphazardly on the top of all of our fragile items (glass dishes and fragile apothecary jars). Our sharp kitchen knives were thrown in the box with our dishes without any proper labeling. This type of carelessness also resulted in bodily damage, which I have reluctantly recorded at the time that it happened.

I would also like to point out that the Packing Inventory states that there were 48 "cartons." I numbered each BOX that we received and counted 20 BOXES. That means 28 of our items listed "cartons" were discarded into paper, wrapped and taped together which resulted in numerous damages as well as bodily damage, which I would like to point out once again. The packing paper is also pictured which reached the top of the ceiling in my house, further concluding that our items were wrapped in PAPER.

My family and I have several damages to our items and after going two months without our stuff, we were heartbroken and distraught to discover our stuff treated the way that that they were. I voiced every one of these concerns, word for word with Anthony Johnson and never got a reply so I'd like the public to know what you're getting with his staff. Here is a link of the damages and mistreatment of mine and my families belongings for those who have highly valued and irreplaceable (signed posters, handmade arts & crafts) items.

If you and your family have irreplaceable items, I strongly urge you to give this link a look and see how they treated us and ask why they would allow this with zero accountability from management and/or staff.

https://drive.google.com/drive/folders/1STwikNxKWpWmJjmuz0Qdgkbd7xc505PA

Move size: 2 Bedroom Home Service cost: $10000

The California team did my delivery which is very good service, while the Virginia team did my furniture evaluation which is horrible and the team who picked up was also terrible. If you use California delivery team, I would def suggest them cause they are very professional and good. The headquarter office manager was also very nice and professional. ( she helped me after I found the evaluation agent not accessible). The lady who did the evaluation in Virginia area was horrible, she tried to add every possible expense on me and lots of them are not necessary: she tried to sell me a tv box for 200$ while my tv only worths 300$ she tried to sell me a mirror box for 35$ while I got my mirror from Walmart at around 5$? She also charged me 64$ for accessing the public storage for delivery cause she said we have to bring shuttle for extra fee, but it turns out they bring the large truck. If you have a short time period then don't bother to contact VA office cause after the evaluation, I can't find the agent at all and she only contacted you after working hours. Every time you tried to talk to her about the details, you need to wait another full day to get a reply. (she will tell you that she's been busy for evaluations as excuse). The pickup team service was ok. In the ads, they claimed to wrap large furniture with blue wraps, but for some of my furniture, they either not wrapped at all, or just simply grab the blue wrap outside without taping carefully (pretty sure the blue wrap will fall after they delivered in the truck)  * after they left, I found a dead cockroach on my carpet that is from the blue wraps. The ca deliver team told me that the VA team didn't not put numbers on every furniture but I was lucky enough that they didn't miss anything.

Service cost: $5000

I have been a customer of this company for almost 30 years, paying a monthly charge of over 100$ for my deceased mother’s possessions for storage. I am 75 years of age, and for the past year, have been harassed for non-payment of old bills. I have sent the cancelled checks I have been able to locate, and have offered a settlement. All regular monthly bills are current. No negotiations have been offered. This company’s customer service is deplorable, and woe to anyone who has a dispute, they are unwilling to negotiate.

Move size: 3 Bedroom Home Service cost: $3000